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| Where do I find my model number?
The model and serial numbers are located on the gas caution sticker. This sticker is located in one of two locations, either on the bottom shelf down by the wheels, or on the rear cart support bar, located on the back of the barbecue just below the bottom casting.
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FAQ
Here are some of our most frequently asked questions. If you still don't see the answer you are looking for here call our North American Customer Support Line at 1-800-265-2150. If your question is specific to your model, please have your model and serial number on-hand.
» Where do I find the model and serial number on my barbecue
CLEANING / MAINTENANCE
What is the correct way to season cast iron grids?
Why is it important to season cast iron grids?
My barbecue is experiencing excessive flare-ups. What could cause that?
My ignition system doesn't work anymore. What could have gone wrong?
The inside of my lid appears to have the paint peeling off.
There is a black oily soot building up on my cooking grids and more importantly on my food, what could cause this?
GENERAL INFORMATION
TROUBLESHOOTING
My cast iron cooking grids appear to be rusty.
My Grill Burner does not have a high and even flame.
My Propane tank runs out of gas after only a couple of uses.
My Grill has low flame and is taking longer then normal to heat up.
The regulator on my propane barbecue is occasionally humming. What could cause this?
My barbecue does not get hot enough and will only stay lit for a limited time. What could be causing this?
I have white spots on the outside of my Grill castings.
My grill ignitor won't light the BBQ, but the BBQ will light manually.
COOKING PERFORMANCE
What could cause uneven heat while cooking?
Why is cast iron considered better for cooking grids?
My barbecue is experiencing excessive flare-ups. What could cause that?
SHOPPING
Where can I buy these gas grills?
Where can I buy replacement parts?
OTHER
Where do I find the model and serial number on my barbecue?
» Where do I find the model and serial number on my barbecue
CLEANING / MAINTENANCE
What is the correct way to season cast iron grids?
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Seasoning Cast Iron Grids: Spread a thin coating of cooking oil ( Vegetable, Olive, Peanut, Canola, Sunflower) over entire surface of the cast iron grids with a paper towel. Be certain the entire surface, including all corners, has been coated thoroughly. DO NOT use salted fat such as margarine or butter. Never use non-stick sprays to season your grids, as they just don't work. They burn off at a really low heat and do not protect the grids well. Preheat barbecue for 10 minutes on HIGH. Turn burners to MEDIUM with lid closed. Allow barbecue to heat for 30 minutes. Turn all burners to OFF. Leave cooking grids in barbecue until they are cool. Your cast iron grids are now ready to use. Reseasoning: After each use the grids should be reseasoned by coating with a cooking oil, closing the lid and leaving the cast iron grids in the barbecue until it is cool. Storage: When Barbecue is not in use for long periods of time, store cast iron grids in a dry warm place.
Seasoning Cast Iron Grids: Spread a thin coating of cooking oil ( Vegetable, Olive, Peanut, Canola, Sunflower) over entire surface of the cast iron grids with a paper towel. Be certain the entire surface, including all corners, has been coated thoroughly. DO NOT use salted fat such as margarine or butter. Never use non-stick sprays to season your grids, as they just don't work. They burn off at a really low heat and do not protect the grids well. Preheat barbecue for 10 minutes on HIGH. Turn burners to MEDIUM with lid closed. Allow barbecue to heat for 30 minutes. Turn all burners to OFF. Leave cooking grids in barbecue until they are cool. Your cast iron grids are now ready to use. Reseasoning: After each use the grids should be reseasoned by coating with a cooking oil, closing the lid and leaving the cast iron grids in the barbecue until it is cool. Storage: When Barbecue is not in use for long periods of time, store cast iron grids in a dry warm place.
Why is it important to season cast iron grids?
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Just like a cast iron frying pan it is necessary to season, and re-season, cast iron cooking grids. The oil will help protect the porcelain coating, decrease sticking, and protect damaged or worn grids from rusting. Only use household cooking oils (Olive, Vegetable, Peanut, Sunflower, Canola, to name a few).
Just like a cast iron frying pan it is necessary to season, and re-season, cast iron cooking grids. The oil will help protect the porcelain coating, decrease sticking, and protect damaged or worn grids from rusting. Only use household cooking oils (Olive, Vegetable, Peanut, Sunflower, Canola, to name a few).
My barbecue is experiencing excessive flare-ups. What could cause that?
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Food drippings may come into contact with the hot flames of the burner, causing flare-up. Some flare-up is normal, but excessive flare-ups are most often caused by a build up of grease catching fire. To avoid large flare-ups, or possible grease fires, it is best to keep the briquettes (or Flav-R-Cast™/Flav-R-Wave™) clean by flipping them over periodically. The heat of the burner will burn off any excess grease on the bottom side.( Burn off should last 15-20 minutes on Medium High. When cool, Flav-R-Cast™/Flav-R-Wave™ should be returned to the normal operating position). Also, ensure that the bottom of the casting is kept clean of any grease or cooking debris, including your drip can/pan.
Food drippings may come into contact with the hot flames of the burner, causing flare-up. Some flare-up is normal, but excessive flare-ups are most often caused by a build up of grease catching fire. To avoid large flare-ups, or possible grease fires, it is best to keep the briquettes (or Flav-R-Cast™/Flav-R-Wave™) clean by flipping them over periodically. The heat of the burner will burn off any excess grease on the bottom side.( Burn off should last 15-20 minutes on Medium High. When cool, Flav-R-Cast™/Flav-R-Wave™ should be returned to the normal operating position). Also, ensure that the bottom of the casting is kept clean of any grease or cooking debris, including your drip can/pan.
My ignition system doesn't work anymore. What could have gone wrong?
x close
The Sure-Lite™ starting system is a two part system consisting of either a push button or rotary ignition, plus the electrode(s). The electrode may develop a build up of grease or oxidization that may hamper the performance of the spark. Most times this can be rectified by cleaning the electrode with a brush or carefully with a piece of sandpaper. The electrodes can be found connected to your burner. You will need to remove your grills and heat medium to access the electrode. If you do not hear the ignitor clicking, and cleaning the electrode does not resolve the problem, you may need to replace it or the batteries (if your Barbecue came with electric battery start). Always ensure the electrode wire is plugged into the ignitor and securely attached to your burner. This wire can be found underneath the control panel.
The Sure-Lite™ starting system is a two part system consisting of either a push button or rotary ignition, plus the electrode(s). The electrode may develop a build up of grease or oxidization that may hamper the performance of the spark. Most times this can be rectified by cleaning the electrode with a brush or carefully with a piece of sandpaper. The electrodes can be found connected to your burner. You will need to remove your grills and heat medium to access the electrode. If you do not hear the ignitor clicking, and cleaning the electrode does not resolve the problem, you may need to replace it or the batteries (if your Barbecue came with electric battery start). Always ensure the electrode wire is plugged into the ignitor and securely attached to your burner. This wire can be found underneath the control panel.
The inside of my lid appears to have the paint peeling off.
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The inside of the casting was never painted when the unit was manufactured. As a barbecue is used and the food drippings and sauces burn, there will be a certain amount of carbon (smoke) that builds up on the inside of the castings. The carbon may peel off in time. This build up can be cleaned off with a stiff brush and degreaser.
The inside of the casting was never painted when the unit was manufactured. As a barbecue is used and the food drippings and sauces burn, there will be a certain amount of carbon (smoke) that builds up on the inside of the castings. The carbon may peel off in time. This build up can be cleaned off with a stiff brush and degreaser.
There is a black oily soot building up on my cooking grids and more importantly on my food, what could cause this?
x close
The black buildup is a sign that your burner is not burning at the correct air/gas mixture. Likely there is a blockage in your venturi tubes or around the air intake holes.There also may be a build up of grease burning on the bottom of the casting. Ensure that the spider guards on the intake holes are clear of debris, and see owners manual for cleaning instructions.
The black buildup is a sign that your burner is not burning at the correct air/gas mixture. Likely there is a blockage in your venturi tubes or around the air intake holes.There also may be a build up of grease burning on the bottom of the casting. Ensure that the spider guards on the intake holes are clear of debris, and see owners manual for cleaning instructions.
GENERAL INFORMATION
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- Always season the grids before using the BBQ for the first time.
- To clean grids, use a brass or stainless steel brush.
- To clean the outside of the BBQ, use mild soapy solution and wash off. Frequent cleaning will help maintain the original appearance.
- Never use oven cleaner, it will remove the paint finish.
- Never use harsh cleaners or utensils to clean any part of the BBQ. Never use cleaners with bleach or abrasives on stainless steel.
- Only use household cooking oils to season the grids.
- Never use automotive or industrial oil to lubricate the BBQ.
- Never leave the BBQ unattended.
- Never use your barbecue in an enclosed space, under an over hang and not closer than 24" from any combustible surface.
- Never store a propane tank in an enclosed space.
TROUBLESHOOTING
My cast iron cooking grids appear to be rusty.
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My cast iron cooking grids appear to be rusty. Your grids may appear to be rusty if they have not been properly seasoned or maintained. Also, if you have used a harsh brush or utensil, you may have removed the protective porcelain coating. Use a soft brass or stainless steel bristle brush to clean the grids and then re-season.
My cast iron cooking grids appear to be rusty. Your grids may appear to be rusty if they have not been properly seasoned or maintained. Also, if you have used a harsh brush or utensil, you may have removed the protective porcelain coating. Use a soft brass or stainless steel bristle brush to clean the grids and then re-season.
My Grill Burner does not have a high and even flame.
x close
1. Your venturi tubes on your burner may have a blockage, thus not allowing enough gas and air flow to reach the burners. To correct this, you will need to remove the burner to access the venturi tubes. Use a venturi brush by pushing it through the entire tube while turning. Pull out the venturi brush and examine for any debris. BE AWARE, spiders are attracted to the smell of gas, and may have taken residence in your venturi tubes. To prevent this, make sure the spider gaurds are protecting the air intake holes at all times.
2. Your burner port holes may be blocked, thus not allowing and even flame across your burner. To correct this, simply clear the debris out by poking blocked holes with a paper clip (or another tool small enough).
1. Your venturi tubes on your burner may have a blockage, thus not allowing enough gas and air flow to reach the burners. To correct this, you will need to remove the burner to access the venturi tubes. Use a venturi brush by pushing it through the entire tube while turning. Pull out the venturi brush and examine for any debris. BE AWARE, spiders are attracted to the smell of gas, and may have taken residence in your venturi tubes. To prevent this, make sure the spider gaurds are protecting the air intake holes at all times.
2. Your burner port holes may be blocked, thus not allowing and even flame across your burner. To correct this, simply clear the debris out by poking blocked holes with a paper clip (or another tool small enough).
My Propane tank runs out of gas after only a couple of uses.
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If your Propane tank has been recently filled or purchased, the tank may not have been purged properly or at all. Purging the tank removes any air, thus releasing space for more gas. The more air in the tank, the less space you will have for gas. Simply take the tank back to where you had it filled or purchased, and have them purge the tank properly.
If your Propane tank has been recently filled or purchased, the tank may not have been purged properly or at all. Purging the tank removes any air, thus releasing space for more gas. The more air in the tank, the less space you will have for gas. Simply take the tank back to where you had it filled or purchased, and have them purge the tank properly.
My Grill has low flame and is taking longer then normal to heat up.
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1. The hose and regulator on your Grill has a safety feature known as QCC. This feature may have been triggered by turning on the tank too quickly. To correct this, simply turn off the tank and the grill, and disconnect the regulator from the tank. Reconnect the regulator to the tank and VERY slowly turn the tank back on. This will reset the regulator, and allow normal gas flow.
2. If your BBQ runs on natural gas, the Water Column Pressure may need to be checked by a Certified Gas Fitter.
1. The hose and regulator on your Grill has a safety feature known as QCC. This feature may have been triggered by turning on the tank too quickly. To correct this, simply turn off the tank and the grill, and disconnect the regulator from the tank. Reconnect the regulator to the tank and VERY slowly turn the tank back on. This will reset the regulator, and allow normal gas flow.
2. If your BBQ runs on natural gas, the Water Column Pressure may need to be checked by a Certified Gas Fitter.
The regulator on my propane barbecue is occasionally humming. What could cause this?
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Most propane appliance regulators use a rubber diaphragm to control the amount of fuel allowed to the control valves. If the propane tank has been overfilled, or it is a hot day outside, it is possible for this rubber diaphragm to vibrate. As it vibrates, it creates a humming noise. This noise, although annoying, is perfectly safe, and will go away in time.
Most propane appliance regulators use a rubber diaphragm to control the amount of fuel allowed to the control valves. If the propane tank has been overfilled, or it is a hot day outside, it is possible for this rubber diaphragm to vibrate. As it vibrates, it creates a humming noise. This noise, although annoying, is perfectly safe, and will go away in time.
My barbecue does not get hot enough and will only stay lit for a limited time. What could be causing this?
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There could be several causes of this problem. First check to see that you are not out of LP Gas. Another cause could be that the excess flow device has been activated. This could be as a result of a leak in the system or a burner valve may have been open when the cylinder was opened. In the case of a leak perform a leak test by brushing soapy water on all connections. If a burner valve was open at the time of opening the cylinder, turn the valve to the off position close the valve on the LP cylinder, disconnect the regulator from the tank. Reconnect the regulator to the tank slowly open the valve on the tank and then turn a main burner valve to the lighting position.
There could be several causes of this problem. First check to see that you are not out of LP Gas. Another cause could be that the excess flow device has been activated. This could be as a result of a leak in the system or a burner valve may have been open when the cylinder was opened. In the case of a leak perform a leak test by brushing soapy water on all connections. If a burner valve was open at the time of opening the cylinder, turn the valve to the off position close the valve on the LP cylinder, disconnect the regulator from the tank. Reconnect the regulator to the tank slowly open the valve on the tank and then turn a main burner valve to the lighting position.
I have white spots on the outside of my Grill castings.
x close
This is a buildup of oxidization, grease and fumes. To correct this, clean BBQ casting with a mild soapy solution, then wipe with cooking oil. This will restore the lustre. Expect the unit to smoke the first couple of times of use.
This is a buildup of oxidization, grease and fumes. To correct this, clean BBQ casting with a mild soapy solution, then wipe with cooking oil. This will restore the lustre. Expect the unit to smoke the first couple of times of use.
My grill ignitor won't light the BBQ, but the BBQ will light manually.
x close
The Sure-Lite™ starting system is a two part system consisting of either a push button electronic or rotary ignition, plus the electrode. The electrode may develop a build up of grease or oxidization that may hamper the performance of the spark. Most times this can be rectified by cleaning the electrode with a brush or carefully with a piece of sandpaper. The electrodes can be found connected to your burner. You will need to remove your grills and heat medium to access the electrode. If you do not hear the ignitor clicking, and cleaning the electrode does not resolve the problem, you may need to replace it or the batteries (if your Barbecue came with electric battery start). Always ensure the electrode wire is plugged into the ignitor and securely attached to your burner. This wire can be found underneath the control panel.
The Sure-Lite™ starting system is a two part system consisting of either a push button electronic or rotary ignition, plus the electrode. The electrode may develop a build up of grease or oxidization that may hamper the performance of the spark. Most times this can be rectified by cleaning the electrode with a brush or carefully with a piece of sandpaper. The electrodes can be found connected to your burner. You will need to remove your grills and heat medium to access the electrode. If you do not hear the ignitor clicking, and cleaning the electrode does not resolve the problem, you may need to replace it or the batteries (if your Barbecue came with electric battery start). Always ensure the electrode wire is plugged into the ignitor and securely attached to your burner. This wire can be found underneath the control panel.
COOKING PERFORMANCE
What could cause uneven heat while cooking?
x close
Although not considered normal, a possible cause for uneven heat is a blockage in the burner venturi tubes. It is possible for small insects to get inside the venturi tubes of the burner. Any blockage inside of the venturi tubes could cause uneven heat. Cleaning instructions can be found on page 5 of your propane manual, or page 4 of your natural gas manual.
Although not considered normal, a possible cause for uneven heat is a blockage in the burner venturi tubes. It is possible for small insects to get inside the venturi tubes of the burner. Any blockage inside of the venturi tubes could cause uneven heat. Cleaning instructions can be found on page 5 of your propane manual, or page 4 of your natural gas manual.
Why is cast iron considered better for cooking grids?
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Although we consider all of our cooking grids to be of high quality and performance, cast iron is a much heavier metal than most barbecue cooking grids. Because of its high density it retains heat better, and is very effective for searing most meats (such as steak, chicken, and hamburgers). The grids are multi-level and have channeled grooves to allow extra grease and juices to run off.
Although we consider all of our cooking grids to be of high quality and performance, cast iron is a much heavier metal than most barbecue cooking grids. Because of its high density it retains heat better, and is very effective for searing most meats (such as steak, chicken, and hamburgers). The grids are multi-level and have channeled grooves to allow extra grease and juices to run off.
My barbecue is experiencing excessive flare-ups. What could cause that?
x close
Food drippings coming into contact with the hot flames of the burner cause flare-up. Some flare-up is normal, but excessive flare-ups are most often caused by a build up of grease, catching fire. To avoid large flare-ups, or possible grease fires, it is best to keep the briquettes (or Flav-R-Cast™/Flav-R-Wave™) clean. Also, ensure that the bottom of the casting is kept clean of any grease or cooking debris.
Food drippings coming into contact with the hot flames of the burner cause flare-up. Some flare-up is normal, but excessive flare-ups are most often caused by a build up of grease, catching fire. To avoid large flare-ups, or possible grease fires, it is best to keep the briquettes (or Flav-R-Cast™/Flav-R-Wave™) clean. Also, ensure that the bottom of the casting is kept clean of any grease or cooking debris.
SHOPPING
Where can I buy these gas grills?
x close
OMC gas grills are available at many local dealer and box stores. Please check our retailer locator for a dealer
nearest you.
OMC gas grills are available at many local dealer and box stores. Please check our retailer locator for a dealer
nearest you.
Where can I buy replacement parts?
x close
Genuine OMC BBQ Genius replacement parts are available for your unit as well as a vareity of Grill Pro universal replacement parts. Please check our dealer locator or contact our knowledgable Customer Service Team at 1-800-265-2150.
Genuine OMC BBQ Genius replacement parts are available for your unit as well as a vareity of Grill Pro universal replacement parts. Please check our dealer locator or contact our knowledgable Customer Service Team at 1-800-265-2150.
OTHER
Where do I find the model and serial number on my barbecue?
x close
The model and serial numbers are located on the gas caution sticker. This sticker is located in one of two locations, either on the bottom shelf down by the wheels, or on the rear cart support bar, located on the back of the barbecue just below the bottom casting.
The model and serial numbers are located on the gas caution sticker. This sticker is located in one of two locations, either on the bottom shelf down by the wheels, or on the rear cart support bar, located on the back of the barbecue just below the bottom casting.