Get in touch by email, fax or mail.
Our customer service department strives to be the best in the industry. Through ongoing training, our customer service specialists develop exceptional product knowledge to answer questions quickly, accurately, and serve you, our customer, more efficiently.
Place warranty claim with our warranty form.
Send our customer service team an email.
Register your grill online.
Find your product manuals.
April 1st to August 31st - Monday - Friday 8:30 am - 8:00pm; Saturday & Holidays 8:30am - 4:45pm (EST) September 1st to March 31st - Monday - Friday 8:30 am - 4:45pm (EST)
585 Kumpf Drive
Waterloo, Ontario, Canada
For media inquires or to request photos, videos and press materials please contact:
Onward Manufacturing Company