Canada USA

F.A.Q.

Here are some of our most frequently asked questions. If you still don't see the answer you are looking for here call our North American Customer Support Line at 1-800-265-2150. If your question is specific to your model, please have your model and serial number on-hand.

Cleaning and Maintenance

How do I care for my Keg?

How do I care for the cast iron cooking grid?

Why is it important to season cast iron grids?

Assembly and Unpacking

Where can I find my owners and assembly manuals?

How do I assemble my Keg?

I think I am missing the multi-tool?

Operation

How do I light my Keg?

How do I control the temperature on my Keg?

How do I adjust the position of the cast iron cooking grate?

How do I turn my Keg off?

What type of Fuel should I use with my Keg?

How much charcoal do I need?

Can I use my Keg as a smoker?

How to Smoke on your Keg:

Shopping

Where can I buy these barbecues?

Where can I buy replacement parts?

Other

Where do I find the model and serial number on my barbecue?

Cleaning and Maintenance

How do I care for my Keg? Back to top

The KEG will give you many years of great service with minimal care. The seasoning process will help preserve the cast iron parts. If at any point you see rust forming, use a steel wire brush to clean the grate and then season it again as described earlier. When the charcoal ashes do pile up, remove them into a metal bucket with the Multi-Tool - only perform this when the grill is cool and charcoal has been extinguished.

Remember: Never put any part of your KEG in the dishwasher for cleaning. For surface clean-ups, water, mild detergent and a sponge will do just fine.

How do I care for the cast iron cooking grid? Back to top

Seasoning Cast Iron Grids - BEFORE FIRST USE:

First remove the grill grates and wash thoroughly in warm, soapy water. Rinse completely and dry with a soft towel. Don't allow to air dry and don't ever put in a dishwasher. When the cast iron grill grate is completely dry, apply a coating of solid vegetable shortening to both sides of it for protection and replace the grids. Also apply vegetable shortening to the top damper, inside and out. This seasoning will protect the cast iron parts from rusting during normal use. Next, fire up your KEG to about 400°F for about an hour. That'll burn off any of the protective coating that might still be in the pores of the metal.

Re-season Cast Iron Grids:

After each use the grids should be reseasoned by coating with cooking oil, closing the lid and leaving the cast iron grids in the barbecue until it is cool. Storage: When Barbecue is not in use for long periods of time, store cast iron grids in a dry warm place.

Why is it important to season cast iron grids? Back to top

Just like a cast iron frying pan it is necessary to season, and re-season, cast iron cooking grids. The oil will help protect the porcelain coating, decrease sticking, and protect damaged or worn grids from rusting. Only use household cooking oils (Olive, Vegetable, Peanut, Sunflower, Canola, to name a few).

Assembly and Unpacking

Where can I find my owners and assembly manuals? Back to top

You can access your manual here.

How do I assemble my Keg? Back to top



I think I am missing the multi-tool? Back to top

Double check the packaging. Keg's that come with the multi-tool included have the tool packed at the top of the box, in the Styrofoam.

Operation

How do I light my Keg? Back to top

Step 1: Set the top and bottom dampers positions to position 5 to let the maximum amount of air in to fuel the fire.

Step 2: Open the lid, remove the two grilling grates and pour roughly 1.5 pounds (4 inches,) of the natural lump charcoal onto the charcoal grate in the bottom of your KEG. Careful - not too much charcoal. The charcoal should cover the charcoal grate in a slight mound piled not much higher than the fire holes. This should maintain a smoker temperature of 225°F for up to 6 hours.

Important: Do not allow lump charcoal to block or cover the air holes in the fire bowl.

As you become more familiar with your KEG, you will quickly get a feel for how much charcoal you need for each type of cooking. Because your KEG is so efficient, it takes less charcoal than you're used to using.

Step 3: Now the starter sticks can be lit and poked into the side of the mound.

Step 4: Allow the charcoal to ignite with lid open until any flames go out before closing the lid.

Step 5:. Put the grill grate back in place and close lid. Stay close by to adjust dampers to desired cooking temperature.

TIP: The KEG heats up fast and can get extremely hot. Begin to adjust the dampers down from the "5" position once the temperature hits about 100°F below your target temperature

ALTERNATIVE LIGHTING METHOD: Lighting the charcoal with a Charcoal Chimney Starter - Place 2 pieces of shredded newspaper loosely in the base of a Charcoal Chimney Starter. Place 3 cups of lump charcoal in the top of the cylinder. Rest the Chimney Starter on top of the grate and light the newspaper. Allow the fire to ignite the charcoal and burn for 10 minutes. Dump onto the mound of charcoal in the base of the Keg, and let sit with the lid open until any flames go our before closing the lid.

How do I control the temperature on my Keg? Back to top

The KEG allows you to control cooking temperature by regulating airflow through the top and bottom dampers. The more you open the dampers, the more air will flow through and the hotter the temperature will get. Small adjustments to the dampers will impact the cooking chamber temperature.



How do I adjust the position of the cast iron cooking grate? Back to top

The KEG allows you to adjust the position of the cooking grates to suit your needs. The cast iron cooking grate has two positions. The lower position enables the grill to accommodate larger dishes like whole turkeys or roasts. For smaller items, you may want to use the higher position. The Multi-Tool can be used to adjust the grate position. Make sure the tab on the tool fits the notch on the cast iron grill grate. The chrome plated grill grate provides an additional cooking surface. When using the chrome grate, the cast iron grate must be in the lower locked position. The chrome plated cooking grate can swing out of the way to access the lower cooking grate during cooking.



How do I turn my Keg off? Back to top

When you're ready to shut down the KEG, close both dampers to put fire out completely. You may still have unused charcoal left, leave it there, it is still good to use the next time you fire up your KEG. As for the grease left on the grill - cook it off at the beginning of the next use as it will continue to season the grill grate.

What type of Fuel should I use with my Keg? Back to top

Your KEG will run on many types of fuel including traditional charcoal briquettes and even wood chunks. The KEG works best with True 'Cue 100% Natural Hardwood Lump Charcoal (MODEL# TCF5505). Good natural lump charcoal, like True 'Cue, contains no chemicals, additives or fillers. This means your fire burns hotter, cleaner and makes less ash than with charcoal briquettes.

How much charcoal do I need? Back to top

To begin pour roughly 1.5 pounds (4 inches,) of the natural lump charcoal onto the charcoal grate in the bottom of your KEG. Careful - not too much charcoal. The charcoal should cover the charcoal grate in a slight mound piled not much higher than the fire holes. This should maintain a smoker temperature of 225°F for up to 6 hours.

Important: Do not allow lump charcoal to block or cover the air holes in the fire bowl.

As you become more familiar with your KEG, you will quickly get a feel for how much charcoal you need for each type of cooking. Because your KEG is so efficient, it takes less charcoal than you're used to using.

Can I use my Keg as a smoker? Back to top

Absolutely - the Keg is designed to retain moisture and maintain low temperatures over a long period of time – the perfect environment for smoking.

How to Smoke on your Keg: Back to top

Use wood or wood chips to impart that smoky barbecue flavour into whatever you are cooking. It is very important to soak wood chips for 20 – 30 minutes before use. Adding dry chips to a hot grill will often cause unwanted fire. The smoke from fully burnt wood chips will add an acrid, bitter taste. Add wood 5 – 10 minutes before putting your meat on the grill – raw meats take on smoky flavours much better than even slightly cooked meats. Having a smoky environment to start will enhance and deepen the flavours. Once the outer portion of the meat has begun to developed a crusts, it is very hard to increase the 'smokiness' of what's on the grill.

Shopping

Where can I buy these barbecues? Back to top

Please check our retailer locator for a dealer nearest you.

Where can I buy replacement parts? Back to top

Please check our retailer locator or contact our knowledgeable Customer Service Team at 1-800-265-2150.

Other

Where do I find the model and serial number on my barbecue? Back to top

The model and serial numbers are located on the rear cart support bracket, located on the back of the barbecue.

Onward Manufacturing Company Ltd.

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Onward Manufacturing Company Ltd.