Here are some of our most frequently asked questions. If you still don't see the answer you are looking for here call our North American Customer Support Line at 1-800-265-2150. If your question is specific to your model, please have your model and serial number on-hand (see "Where do I find the model and serial number on my barbecue")

Cleaning / Maintenance
1. What is the correct way to season cast iron grids?
2. Why is it important to season cast iron grids?
3. My barbecue is experiencing excessive flare-ups. What could cause that?
4. My ignition system doesn’t work anymore. What could have gone wrong?
5. The inside of my lid appears to have the paint peeling off.
6. There is a black oily soot building up on my cooking grids and more importantly on my food, what could cause this?
7. GENERAL INFORMATION

Troubleshooting
1. My cast iron cooking grids appear to be rusty.
2. My Grill Burner does not have a high and even flame.
3. My Propane tank runs out of gas after only a couple of uses.
4. My Grill has low flame and is taking longer then normal to heat up.
5. The regulator on my propane barbecue is occasionally humming. What could cause this?
6. My barbecue does not get hot enough and will only stay lit for a limited time. What could be causing this?
7. I have white spots on the outside of my Grill castings.
8. My grill ignitor won't light the BBQ, but the BBQ will light manually.

Cooking Performance
1. What could cause uneven heat while cooking?
2. Why is cast iron considered better for cooking grids?
3. My barbecue is experiencing excessive flare-ups. What could cause that?

Shopping
1. Where can I buy these gas grills?
2. Where can I buy replacement parts?

Other
1. Where do I find the model and serial number on my barbecue?
The model and serial numbers are located on the gas caution sticker. This sticker is located in one of two locations, either on the bottom shelf down by the wheels, or on the rear cart support bar, located on the back of the barbecue just below the bottom casting.

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