F.A.Q. - My ignitor is not working. What should I do?
Does your ignitor click? You may need a new AAA battery. Change the battery and try it again. If it does click but does not light, check the electrode wire to see if the connection between the back of the ignitor and the burner is intact, aligned, secure and free of debris. Once you have checked these and still there is no change, please call us and we will determine which parts you may need and the warranty status. Please make sure you write both the model and serial number down before you contact our customer service support team.