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My barbecue does not get hot enough and will only stay lit for a limited time. What could be causing this?


There could be several causes of this problem. Follow these simple steps:


  1. First check to see that you are not out of propane gas or that your natural gas line is turned off.
  2. Another cause could be that the excess flow device has been activated. This could be as a result of a leak in the system or a burner valve may have been open when the cylinder was opened. In the case of a leak perform a leak test by brushing soapy water on all connections.
  3. If a burner valve was open at the time of opening the cylinder, you may have activated the QCC1 safety feature. To correct this, simply turn off the tank and the barbecue grill, and then disconnect the regulator from the tank. Reconnect the regulator to the tank then very slowly turn the tank back on. This will reset the regulator, and allow normal gas flow.
  4. If your barbecue grill runs on natural gas, the Water Column Pressure may need to be checked by a Certified Gas Fitter.