Broil King Warranty Header

2017 Broil King Barbecue Grill WARRANTY


The following warranty applies to 2017 Broil King models and is effective from date of purchase and is limited to the repair or replacement of parts at no charge which prove to be defective under normal domestic use. This warranty is extended only to the original purchaser as indicated on the warranty registration and applies only to products sold at retail and only when used exclusively by the purchaser in country where purchased. For more information or for warranty details on older models, please consult your OMC owner's manual. You can download a copy of your manual here.


Imperial, Regal and Sovereign Baron, Signet and Monarch Gem Porta-Chef Keg Smoke
Stainless Steel Lid Components Lifetime Lifetime
Porcelain Steel Lid Components Lifetime Lifetime
Cast Aluminum Cookbox / Components Lifetime Lifetime 10 Years 10 Years
Stainless Steel Cookbox Lifetime
Porcelain Steel Cookbox 10 Years
Steel Cookbox 10 Years 5 Years
Porcelain Coated Steel Grids 2 Years 2 Years
Cast Iron Grids 2 Years 2 Years 2 Years 2 Years 2 Years
Stainless Steel Grids 5 Years 5 Years 2 Years
Flav-R-Wave / Heat Tent - Stainless Steel 5 Years 3 Years
Main Burners 10 Years 10 Years 3 Years 3 Years 5 Years
Oval / Pan / Rear Burner 10 Years 10 Years
Side Burner 2 Years 2 Years
SS Cart Components 5 Years 5 Years
Remaining Parts & Paint 2 Years 2 Years 2 Years 2 Years 2 Years 2 Years

Please refer to the barbecue Owner's Manual for further details



WHAT IS NOT COVERED


Any failures or operating difficulties due to accident, abuse, misuse, alteration, misapplication, vandalism, improper installation or improper maintenance or service, or failure to perform normal and routine maintenance, including but not limited to damage caused by insects within the burner tubes, as set out in the owner's manual. Deterioration or damage due to severe weather conditions such as hail, hurricanes, earthquakes or tornadoes, discoloration due to exposure to chemicals either directly or in the atmosphere.


Shipping or transportation costs. Removal or re-installation costs. Labor costs for installation and repair. Cost of service calls. Liability for indirect, or consequential damages. Gas grills deemed to be used as a communal amenity or gas grills not directly used and maintained by the purchaser.


WARRANTY CLAIMS


All warranty is handled directly by OMC. If your grill is not registered, we require the following information to complete a claim : Model Number, Serial Number (include hyperlink to faq on how to find the model and serial number) and proof of purchase (copy of sales slip or invoice). Please note - in some case, we may require parts be returned to OMC Warranty Department, shipping charges prepaid.


To submit a claim

ONLINE:


Place warranty claim with our warranty form. | Send our customer service team an email.


BY PHONE:


1-800-265-2150

April 1st to August 31st - Monday - Friday 8:30 am - 8:00pm; Saturday & Holidays 8:30am - 4:45pm (EST) September 1st to March 31st - Monday - Friday 8:30 am - 4:45pm (EST)


BY MAIL:


585 Kumpf Drive

Waterloo, Ontario, Canada

N2V 1K3


Courtesy shipping is provided for warranty orders during the three (6) months after the original date of purchase. After this period, a freight charge will be applied to all warranty orders.



NON AMERICAN/CANADIAN RESIDENTS


The above warranty is administered by the OMC distributor in your country. Click here to find the distributor in your country.