The following warranty applies to 2017 Broil King models and is effective from date of purchase and is limited to the repair or replacement of parts at no charge which prove to be defective under normal domestic use. This warranty is extended only to the original purchaser as indicated on the warranty registration and applies only to products sold at retail and only when used exclusively by the purchaser in country where purchased. For more information or for warranty details on older models, please consult your OMC owner's manual. You can download a copy of your manual here.
|Imperial, Regal and Sovereign||Baron, Signet and Monarch||Gem||Porta-Chef||Keg||Smoke|
|Stainless Steel Lid Components||Lifetime||Lifetime|
|Porcelain Steel Lid Components||Lifetime||Lifetime|
|Cast Aluminum Cookbox / Components||Lifetime||Lifetime||10 Years||10 Years|
|Stainless Steel Cookbox||Lifetime|
|Porcelain Steel Cookbox||10 Years|
|Steel Cookbox||10 Years||5 Years|
|Porcelain Coated Steel Grids||2 Years||2 Years|
|Cast Iron Grids||2 Years||2 Years||2 Years||2 Years||2 Years|
|Stainless Steel Grids||5 Years||5 Years||2 Years|
|Flav-R-Wave / Heat Tent - Stainless Steel||5 Years||3 Years|
|Main Burners||10 Years||10 Years||3 Years||3 Years||5 Years|
|Oval / Pan / Rear Burner||10 Years||10 Years|
|Side Burner||2 Years||2 Years|
|SS Cart Components||5 Years||5 Years|
|Remaining Parts & Paint||2 Years||2 Years||2 Years||2 Years||2 Years||2 Years|
Any failures or operating difficulties due to accident, abuse, misuse, alteration, misapplication, vandalism, improper installation or improper maintenance or service, or failure to perform normal and routine maintenance, including but not limited to damage caused by insects within the burner tubes, as set out in the owner's manual. Deterioration or damage due to severe weather conditions such as hail, hurricanes, earthquakes or tornadoes, discoloration due to exposure to chemicals either directly or in the atmosphere.
Shipping or transportation costs. Removal or re-installation costs. Labor costs for installation and repair. Cost of service calls. Liability for indirect, or consequential damages. Gas grills deemed to be used as a communal amenity or gas grills not directly used and maintained by the purchaser.
All warranty is handled directly by OMC. If your grill is not registered, we require the following information to complete a claim : Model Number, Serial Number (include hyperlink to faq on how to find the model and serial number) and proof of purchase (copy of sales slip or invoice). Please note - in some case, we may require parts be returned to OMC Warranty Department, shipping charges prepaid.
April 1st to August 31st - Monday - Friday 8:30 am - 8:00pm; Saturday & Holidays 8:30am - 4:45pm (EST) September 1st to March 31st - Monday - Friday 8:30 am - 4:45pm (EST)
585 Kumpf Drive
Waterloo, Ontario, Canada
Courtesy shipping is provided for warranty orders during the three (6) months after the original date of purchase. After this period, a freight charge will be applied to all warranty orders.
The above warranty is administered by the OMC distributor in your country. Click here to find the distributor in your country.